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Shipping Policy

At 'Some Kind Soul,' we are committed to delivering our premium skincare products to you in a timely and efficient manner. Here’s what you need to know about our shipping process:

  • Processing Time: Orders are processed within 1-3 business days. Once processed, you will receive a confirmation email with your tracking information.
  • Delivery Time: Depending on your location, delivery can take between 3-7 business days for domestic orders and 7-14 business days for international orders.
  • Shipping Costs: Shipping fees are calculated based on the weight of your order and the final destination. These details will be provided at checkout.
  • International Orders: Please be aware that international shipments may be subject to additional duties, taxes, or other customs fees of receiving country. 'Some Kind Soul' is not responsible for these charges, and they are the sole responsibility of the customer.

Return and Refund Policy

To ensure the highest standards of hygiene and to comply with FDA regulations, 'Some Kind Soul' maintains a strict no return and no refund policy once products leave our facility. This policy is in place to protect the integrity of our products and the safety of our customers. Here are the details of our return and refund policy:

  • No Returns/Refunds: Once an order has been shipped from our facility, we cannot accept returns or offer refunds. This policy is non-negotiable and applies to all 'Some Kind Soul' products without exception.
  • Damaged or Faulty Products: If you receive a product that is damaged or faulty upon arrival, please contact us within 48 hours of receipt with photographic evidence. We will assess the issue and, at our discretion, may offer a replacement or credit for any defective product.
  • Cancellation Policy: Orders can only be canceled if they have not yet been processed for shipping. Once an order is processed and shipped, it cannot be canceled.

Compliance with FDA Regulations

'Some Kind Soul' adheres strictly to FDA regulations in the formulation, manufacturing, and distribution of our skincare products. Our no return/refund policy is aligned with these guidelines to prevent contamination and ensure the safety and efficacy of our products.

Contact Us

For any inquiries regarding your order, shipping, or our return policy, please contact our customer service team. We are here to assist you and ensure a pleasant experience with 'Some Kind Soul.'